Sarah Peach is the Managing Director and Franchise Owner. Previously, she worked in the fast-paced food and beverages sector, with people management being a huge part of her role. In particular, she managed large teams and implemented training and team-building exercises.
Sarah works alongside her sister Emma and has always been proud of the care and support she has given to people. When the opportunity presented itself for her to have the chance to have a positive impact on people in the community, she did jump at the chance.
Sarah says that Respectful Care offers competitive rates of pay and a flexible rota. But what stands out for her is that staff have the ability to prioritise care.
Sarah has a Diploma in Restaurant and Hospitality Management and since opening our branch Sarah has completed her NVQ Level 2 in Health and Social Care.
Emma Peach is the Registered Care Manager and Franchise Owner. It is her key role to assess client's needs, manage care packages, and liaise with healthcare professionals. She also plays a huge role in the supervision of staff and their training.
Care is in Emma’s DNA. She was previously a District Nursing Sister. She was quickly promoted at a young age after gaining a degree in district nursing, and she became a specialist in leg and ulcer management and palliative care.
She has a passion to improve outcomes for clients and finds caring an extremely rewarding career. She loves to share her knowledge and expertise with the team, helping to keep clients at home and out of the hospital for as long as possible.
Emma has several qualifications but is especially proud of her Diploma in Adult Nursing, BSC (Hons) in District Nursing, and her NVQ Level 3 in Health and Social Care.
Alix Brooks joined Respectful Care after a long career in the NHS, particularly working in the areas of mental health, drugs, and alcohol services. She has specific experience of one-to-one sessions with service users and their family members, and of engaging with other services to ensure the wellbeing of service users.
Alix has always wanted to make people’s lives better. She started her career by volunteering in health and social care, and this opened the door to working with the NHS. After 15 years though, she felt she needed a fresh challenge - and that is when she came to Respectful Care. To begin with, Alix worked as a care and support worker, but she quickly became a staff mentor and then a Client Team Leader. However, with Alix’s organisation skills, she was quickly sought after for care-coordinating. Alix assures that our clients receive their required care at the preferred time and manner, whilst assessing our staff’s skill and competence to carry out the conditions.
She says that when she was applying for job roles, the term Respectful in Respectful Care really stood out to her, and having worked here, she knows respect is essential to the care we provide.
Alix has an NVQ Level 3 in Health and Social Care, OCN Level 3 in mentoring skills, PTPLF Adult teaching, and she has several care-related certificates.
Our Client Team Leader, Susan Parkin has been in the Health and Social care industry for over 20 years. She has worked for various domiciliary care companies, working at Respectful Care for the last quarter.
With Susan’s vast amount of experience in the sector, Susan first took to management as a Care Coordinator where she ensured that the service ran as smoothly as possible. She possesses an excellent approach with her staff and clients. Her methods surround consistent and thorough communication, making sure that all tasks are completed in a timely manner and to the expected ‘Respectful Care’ standard.
Susan’s current role as Client Team Leader requires her to assess our client’s needs before their care package commences. Susan makes sure they are receiving the best possible care by reviewing the care plans regularly and continuously communicating with staff regarding any changes. She is the lead liaison when it comes to medication and the quality of care, meaning our clients are in very safe and capable hands.
Susan Goffin’s journey into care started when she joined a nursing home in Beeston working weekends (when she was just 15 years old!) She soon left school and went into college where she studied for her NVQ level 2 in Business Administration and I.T. Susan found this unfulfilling and missed her responsibilities at the care home. Having enjoyed her work in care, Susan returned working at a residential for 7 years.
Susan first started working in domiciliary after she had her first child in 2003. She worked there for a further 7 years where she gained experience in the community. Susan is a big promoter of care in the community as it allows vulnerable adults to remain as independent as possible, for longer.
Susan worked her way up to the Field Supervisor and then Care-Coordinator. She now works for Respectful Care as Client Team Leader where she reviews our client’s care to make sure they are happy in what they receive. Susan has since reported that she loves working for Respectful Care as everyone within the company is so optimistic and encouraging. We encourage great teamwork alongside great friendships.
Marcia Salmon began her working life as a secretary at Rolls Royce in the early 1990s. She began working in care due to her mother suffering a serious injury in a car accident and becoming her main carer in 1996. She continued to work in an administrative role before supporting children in residential homes and secure units in 1999. Having wanted to refocus her career, Marcia transitioned into full-time care work.
She worked with vulnerable children and adults who were living with physical and mental disabilities, behavioural problems, and more. Marcia has many skills within the sector from client assessments to care coordinating meaning she has experienced a variety of roles from Care-Coordinator to Care Manager.
Marcia has brought her expertise to Respectful Care South in August 2020 as Field Trainer/Staff Team Leader. In this role, Marcia assures all staff are competent and confident in their role. Marcia has a great rapport with staff bringing comedy and positivity into the heart and soul of Respectful Care.
Hayley first started working within the health and social care industry when she graduated from De Montfort University.
She was personal assistant to the Managing Director of a large domiciliary care company in Chesterfield/Sheffield where she discovered the ins and out of the business. Since then, Hayley has worked in Recruitment and HR for various companies within Childcare and Health and Social Care.
Hayley moved to Respectful Care to expand her skills at a relatively new company. She has recruited over 40 care and support workers since starting with the company in late 2019.
With recruitment and retention, Hayley has enrolled onto her CIPD qualification to improve her knowledge and skills surrounding Human Resources. She has embarked on business projects mirroring her studies to help improve the systems of work across the branch, starting with the Coaching and Development team.
Kierra is Respectful Care’s Staff Team Leader and Lead Recruitment Manager.
Kierra has had quite a journey with the company by originally taking base at Head Office, Mansfield, as a Care and Support Worker. She then moved location and decided to stay with Respectful Care by moving to the South Notts branch. She was welcomed with open arms as a genuinely caring and compassionate person, willing to introduce herself to new clientele.
It wasn’t long until Kierra proved her ambitions by taking other carers under her wing. She was promoted to Mentor so that she could introduce new carers to the industry and share her passion for Health and Social Care.
Upon her return to work after maternity leave, Kierra was introduced to the management team. With the company growing, and Kierra’s skills around people management, she was the perfect addition to our staff leader team. Kierra hopes to grow the company’s staff team by 30% by the end of 2022.
Lauren is Respectful Care’s very own Business Administrator. She has recently embarked on her apprenticeship with the company to develop her skills around healthcare administration.
Lauren supports the management team by answering the phones and taking messages from our staff team and clientele. Lauren has a brilliant rapport with every person she communicates with.
She is learning what it takes to be an exemplary carer, by shadowing the team out in the field. However, despite being only 16 years of age, Lauren put her foot in the door with her school years by studying her Health and Social Care GCSE.
Lauren is a quick learner and despite only a few months on her apprenticeship, she has really settled into the team. She is a great help to all of us.
Rose went to work for a transport company where her schoolwork experience took place. She gradually worked her way up the ladder in various roles. These were challenging and the company really appreciated her. Rose left the company as she felt she needed more experience within different sectors, this was when she decided that she wanted to understand the accounts side within a business.
Rose was offered a position within a large accountancy firm in Leicester. She did in-house payroll for various businesses off-site during the week, so that she could visit clients and do their accounts. This gave Rose all the experience she required to enable her to work within smaller companies as she was able to do the complete office role from beginning to end.
The largest organisation that Rose have worked within had more than 5000 employees. She was employed as the Payroll Office Manager responsible for all the payroll and cashiering duties. Rose is qualified in BTEC/Diplomas in book-keeping, payroll, management, shorthand, and psychology. Rose’s final position was within a Construction Industry where she worked for 12 years before joining Respectful Care.
After a serious illness in 2018, Rose evaluated her life and made the decision that she wanted to understand, support, and give something back. Joining the care industry seemed an obvious route particularly as both her parents were receiving care within the home. In the future, Rose would like to become a Counsellor/Mentor, this is something she has dreamt of doing for several years and the reason she achieved her diploma in psychology.